Delete your account

Delete your Mura One account

Mura One is operated by Mura Readymades. You can delete your account and its personal data at any time, in either of these ways.

In the app

Open Mura One and go to Profile → Account → Delete account. Enter your password to confirm. Your account is deleted immediately and you're signed out.

Without the app

Email support@murasons.in from the email address on your account, or contact our Grievance Officer (muraramki@gmail.com, +91 73737 72884), and give the phone number you signed up with. We'll confirm it's you and delete the account within 7 days.

What's deleted

Your login, name, phone number, email address, profile photo and any personal details you added (date of birth, anniversary, gender, address). Your membership card stops working, and any Mura Rupees on the account are forfeited.

If you have money in a +1 Scheme, spend it or ask the store for a refund first — the app won't delete an account that still holds it, so you never lose them by accident.

What's kept

Records of past purchases and Rupee activity are kept in anonymized form — no longer linked to you — for as long as tax and accounting law requires (up to 8 years).