Refund & Cancellation Policy

Purchases

Returns and exchanges of goods bought at our store follow the store's own return and exchange policy, explained at the time of purchase. Your rights under the Consumer Protection Act, 2019 are not affected.

+1 Scheme payments

You can ask for a refund of the money you've saved at any time — at the store counter, or by emailing us from your registered email. We refund what you paid in, less anything already spent on purchases.

Refunds go back to the original payment method, or are paid at the counter in cash or UPI. We process them within 7 working days; your bank may take a few more days to show it.

Mura's +1 Scheme bonus is a purchase discount and isn't refunded as cash. Leaving a +1 Scheme before it's ready forfeits the bonus.

Failed or duplicate payments

If money leaves your account but the payment failed, Razorpay returns it automatically, usually within 5–7 working days. If you were charged twice, contact us and we'll refund the extra payment in full.

Cancelling AutoSave

Stop AutoSave any time in the Mura One app or in your UPI app. No further debits happen after it's stopped, and nothing already saved is lost.

Contact us

Mura Readymades · No. 31, Gandhiji Road, Mayiladuthurai, Nagapattinam, Tamil Nadu 609001 · support@murasons.in