Terms of Service

Agreement

These terms are an agreement between you and Mura Readymades, a sole proprietorship at No. 31, Gandhiji Road, Mayiladuthurai, Nagapattinam, Tamil Nadu 609001, for the Mura One app, website and loyalty program. By creating an account, you agree to them and to our Privacy Policy.

Who can join

Anyone can join. If you're under 18, a parent or legal guardian must agree to these terms on your behalf.

Your account

Keep your details accurate, and keep your password and card PIN to yourself — you're responsible for what happens on your account.

One account per person. We may ask you to verify your identity if an account looks shared, compromised or fraudulent.

Mura Rupees and tiers

You earn Mura Rupees on eligible purchases at the rate for your tier. Mura Rupees don't expire while your account is open.

We may change earn rates, conversion rates, tier thresholds and offers. We'll tell you in the app before a change takes effect, and it never reduces Rupees you've already earned.

Mura Rupees have no cash value, can't be transferred to another account, and are forfeited if your account is closed or found to be fraudulent.

We may correct a balance that's wrong — for example, Rupees earned on a purchase that was later refunded or cancelled.

Membership card

Your membership card (in the app, or printed) identifies you in the program. Tell us straight away if it's lost or misused, so we can block it and issue a new one.

Purchases

Purchases, returns and exchanges follow our store policies, and your rights under the Consumer Protection Act, 2019 are not affected by these terms. The only payments the app takes are +1 Scheme installments, which have their own +1 Scheme Terms.

Mura Circle

Offers from Mura Circle partner businesses are provided by those businesses, on their own terms and subject to availability. They're responsible for their own products and services.

Fair use

Don't misuse the app or the program — no manipulating balances or tiers, no interfering with the service, and no using someone else's account or card without permission. We may suspend or close an account that breaks these terms.

Availability and changes

We work to keep the app available but can't promise it will always be uninterrupted. We may update these terms; we'll tell you in the app before a material change takes effect, and continuing to use the app after that means you accept it.

Liability

The app is provided as it is. To the extent the law allows, we aren't liable for indirect or consequential losses from using it. Nothing here limits liability that can't be limited by law.

Closing your account

You can close your account at any time from Profile → Account → Delete account. We may suspend or close an account for breaking these terms or for suspected fraud.

Complaints

Contact our Grievance Officer: V Ramakrishnan, Managing Director · muraramki@gmail.com · +91 73737 72884. We acknowledge complaints within 48 hours and resolve them within 30 days.

Governing law

These terms are governed by the laws of India. Subject to your rights as a consumer, the courts at Mayiladuthurai, Tamil Nadu have exclusive jurisdiction over any dispute.

Contact us

Mura Readymades · No. 31, Gandhiji Road, Mayiladuthurai, Nagapattinam, Tamil Nadu 609001 · support@murasons.in