Mura One · Legal
Privacy Policy
Last updated October 17, 2026
Who we are
Mura One is the loyalty app of Mura Readymades ("we", "us"), a sole proprietorship at No. 31, Gandhiji Road, Mayiladuthurai, Nagapattinam, Tamil Nadu 609001. This policy explains what personal data we collect through the app and our website, why, who we share it with, and the rights you have over it. We are the data fiduciary for this data under the Digital Personal Data Protection Act, 2023.
What we collect
Account details: your name and phone number, and your email address if you add one. We verify your phone with a one-time code on WhatsApp, and your email with a confirmation link.
Profile details you choose to add: a photo, date of birth, anniversary date, gender and address. All optional.
Purchase and loyalty records: the amount, date and channel (in store or online) of purchases linked to your account, and the Mura Rupees you earn, convert and redeem.
Savings and payments: if you join a +1 Scheme, the installments you pay, what you spend and get refunded, and the status of each payment. Card, UPI and bank details are entered on Razorpay's secure checkout and handled by Razorpay — we never see or store them.
Quests: your progress toward each quest and the rewards you win, worked out from your purchases.
Membership card: your card and, if you set one, its PIN — stored only as a one-way hash that nobody, including us, can read back.
Messages: the complaints, suggestions and custom requests you send us, and the conversation that follows.
Technical data: basic error and device information needed to keep the service working, and — if you allow notifications — a notification token for your phone, which lets us send app notifications to it. We don't use advertising or analytics trackers.
Why we use it
To run your account and the loyalty program — your Rupee balance, tier and membership card, and your purchases and redemptions.
To run the +1 Scheme — taking your installments, keeping your balance, reminding you about installments, and processing refunds.
To reply to your requests and messages.
To send you offers and updates by SMS, WhatsApp and app notifications — for example a birthday or anniversary reward if you've added those dates. You can stop these at any time (see "Messages from us").
To keep you and the program safe from fraud and misuse.
To meet our legal, tax and accounting obligations.
We never sell your personal data.
Messages from us
Service messages — sign-in codes, account and security notices, payment confirmations, and replies to your requests — are part of the service and are always sent.
Reminders (like an upcoming +1 Scheme installment) and promotional messages (offers and news) are optional. Switch either off in the app under Profile → Notifications, turn app notifications off in your phone's settings, or email us to stop promotional SMS or WhatsApp messages; we'll act on it within 7 days.
Where it's stored and how it's protected
Your data is stored in India (Mumbai). It travels over encrypted connections, access inside our team is limited to people who need it, and passwords and card PINs are never stored in readable form.
How long we keep it
For as long as your account is open. When you delete your account, your personal details are erased; purchase and Rupee records are kept only in anonymized form, for as long as tax and accounting law requires, and are no longer linked to you.
Your rights
See and correct your details: most are in Profile → Edit profile. For anything else, email us.
Delete your account: in the app from Profile → Account → Delete account, or by emailing us from your registered email or calling the Grievance Officer — see our account deletion page for details.
Withdraw consent: you can withdraw consent to optional uses (like promotional messages) at any time. Withdrawing consent to your account data itself means closing your account.
Nominate someone to exercise these rights for you if you die or become unable to.
Complain: contact our Grievance Officer (below). If you're not satisfied with our response, you can complain to the Data Protection Board of India.
Children
Anyone under 18 may use Mura One only with the consent of a parent or legal guardian, who agrees to this policy on their behalf. A parent or guardian can contact us at any time to review, correct or delete their child's data.
Grievance Officer
V Ramakrishnan, Managing Director · muraramki@gmail.com · +91 73737 72884
We acknowledge every complaint within 48 hours and resolve it within 30 days.
Changes to this policy
If we make a material change, we'll update the date below and tell you in the app before it takes effect.
Contact us
Mura Readymades · No. 31, Gandhiji Road, Mayiladuthurai, Nagapattinam, Tamil Nadu 609001 · support@murasons.in